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FREQUENTLY ASKED QUESTIONS

  • IS ALL THE HAIR SHOWN HUMAN HAIR?
    All wigs, bundles and extensions are 100% human hair. We do not sell ay synthetic hair products.
  • WHAT IS THE DIFFERENCE IN THE DIFFERENT TYPES OF LACE WIGS PROVIDED?
    A lace closure covers the crown of your head and is perfect for beginners, or customers who want a quick pop on and go option. you can part on the top area of 5" across and deep (centre, right left is parting possible) A lace front gives you the option to put the hair behind your ear and have side burns, however you cannot have a deep side part, as the cap is just behind the perimeter of the sides. (centre, right left is parting possible). perfect for beginners, who are not confident with gluing the lace them selves. A lace frontal means the whole lace area cover the perimeters of 13"x 4" meaning you can have a deep side part and you can part on the top area of 6" across and deep. (centre, right left is parting possible). previous wig wears will love this option for half of ponytails, or more versatility with parting. A Full lace wig means there are no tracks (wefts) the whole base is lace and you partition all over, braid in any direction. wig feels lighter than other wigs. CLOSURE WIG A closure wig- the lace area, shows how wide the illusion of scalp will be. This closure is 5 inches deep and 5 inches wide, on the sides are tracks sewn to the cap. LACE FRONT WIG The lace area shows how wide the illusion will be, in this case it goes down to the ear to give a full front natural look. the frontal is 13 inches wide and 4 inches deep. However the wig is made mostly up of the cap internally. FRONTAL WIG A frontal wig- the lace area shows how wide the illusion will be, in this case it goes down to the ear to give a full front natural look. the frontal is 13 inches wide and 4 inches deep.
  • CAN I GET MY WIG QUICKER THAN THE SUGGESTED TIME PERIOD
    If the raw materials is in stock yes, if not please refer to our shippings and returns section for further details. https://www.hairslayedldn.com/shipping-returns
  • DO YOU HAVE FITTINGS SERVICE?
    Unfortunately, you cannot at this moment in time. We suggest to use out measurement guide, in order to ensure you have the correct bespoke wig.
  • HOW CAN I SPREAD THE COST?
    You will have various option appear to make payment at checkout, they will guide you. You can use Klarna or Laybuy to spread the cost at checkout.
  • HOW LONG WILL THE HAIR BE ON ME?
    This hair guide below can assist you. (please note depending on your height it may drop lower or high than iamge below).
  • ARE ALL THE WIGS PLUCKED AND HAVE BLEACHED KNOTS?
    YES they are to provide a natural looking hairline and scalp. However fringe wigs and 2x6 closure wigs are not plucked as the space is limited.
  • CAN I USE DISCOUNT CODES ON DISCOUNTED ITEMS?
    no, discounted coupons are only valid for products that are not sale items.
  • WHAT DENSITY SHOULD I CHOOSE?
    below shows the what the options equivalent to. 2 bundles- 150%- 200 grams 3 bundles -180% - 300 grams 4 bundles- 200%- 400 grams on average customers prefer to select 180% as it gives a fullness, but not to heavy. Please note the long the hair is the less thicker it is. lengths longer than 26" i would recommend 200%. For a Thinner look i would suggest 150%. Mary 16" 150% Danica 20" 180% chloe 24" 200%
  • HOW DO I MAKE A WIG PURCHASE?
    You can browse our site by clicking link below: https://www.hairslayedldn.com/shop-all Please note the following: wigs take on average 14 working days to dispatch. Ready to ship wigs are shipped out within 24 hours (working hours) https://www.hairslayedldn.com/ready-to-ship You will need to know your wig size , link below will help: https://www.hairslayedldn.com/mesurement-guidance Want a custom wig? send an email with -desired wig photo -length -density -frontal/ closure and we will send a quote.
  • HOW DO I MAINTAIN MY WIG?
    You will receive a wig tip card in your package. Always brush wig before and after use with soft bristle brush Always use heat protecting protectant Avoid too much greasy products of raw luxury hair, will look greasy Be delicate when gluing, removing or putting the wig on Curly hair- use conditioner and water sleep in your wig? purchase a boujiii bonnet (can be found in xtra slay section) minimises friction at night. Make sure you wash the wig one a month at a minimum dependant on how often to wear it. Shampoo and condition always Don't brush wet hair when brushing, brush from end to top to avoid tangling breakage. let hair air dry, then once dry blow-dry and brush AVOID putting conditioner on the knots of the lace as this can loosen knots, its a good idea to invest in a weft sealants on the wig knots (lace area) to minimise shredding
  • WHAT DO I DO IF I HAVE AN ISSUE WITH THE WIG?
    CAN I RETURN MY WIG? Hairslayed.ldn takes pride in providing our customers with natural looking, 100% human wigs, wether they are customised units or ready to ship. With that being said customer satisfaction is a high priority us, and/or wigs go through quality control checks to ensure prior to shipping they are in perfect condition, and styled to your request (if specified at checkout). Please ensure that when purchasing your wig, you are sure of your purchase it’s your responsibility, to ensure that you certain of the bespoke order you choose as refunds are not valid. Refunds will not be valid for hygiene reasons, but also because of the time and craft it takes to perfect the custom wigs for your specifics wants. Wigs that have had the lace pre-cut, will not be valid for a refund as this request is personal. Hairslayedldn is not responsible for the wig or its where about, after it has been returned to you. All sales are final. I HAVE A FAULT WITH MY PURCHASE Faults would be an issue with the wig/s (wrong wig) We would need to assess the wig, the wig must be unused. Once it’s returned and if we agree, only in these circumstances you will be offered a refund or exchange. We always aim to make replicas as similar as possible, if you have any concerns, we will aim to fix the wig where possible (colouring/ incorrect density).
  • CAN I REFUND MY WIG/ HAIR?
    Unfortunately not, as it is customised for you, unless there is a fault, after assessing the wig, a decision will be made. https://www.hairslayedldn.com/shipping-returns
  • WHAT HAIR DO YOU PROVIDE?
    Luxe 9a- These Luxe Virgin wigs are made using good quality Brazilian Virgin hair, which allows you to have the wig for 2+ years with good care ​ Luxe12a- These Luxe Virgin wigs are made using high quality Brazilian Virgin hair, which allows you to have the wig 2-3+ years with good care ​ Créme de la créme (multiple)- Multiple donor (high quality also, but hair from multiple people) it is also double drawn luxury hair. it can last 3-4years+ with care. Créme de la créme (one donor)- Single Donor (highest quality hair from one person) it is double drawn luxury hair that can last 5years+ with care.
  • WHAT IS KERATIN TREATMENT?
    The treatment usually takes about 1-3 hours, and lasts about 3 months. (A keratin treatment is different from hair relaxing, or chemical straightening, which lasts until your hair grows out.) Keratin treatments can be very effective if you have coarse or unruly strands (when washed, there can be a string smell, after 3 washes chemical smell fades).
  • WHAT SIZE FRONTAL & CLOSURES ARE THE WIGS MADE WITH?
    All frontal wigs are made with a 13x4 lace, in circumstances that they are made with 13x6 this will be made clear. All closure wigs are made with 5x5. If you wish you get a different size; 5x5 or 7x7 we are happy to create a custom order for you.
  • HOW ARE THE WIGS MADE?
    All wigs are made on a machine, with a built in band as well, and extra band for support, wigs come with 2 claws ( to allow it to grips into your hair underneath the wig. Wigs are made with transparent, or HD lace, which are delicate and need to be handled with care, to avoid damage.

* Please note when you use discount codes your unit will come with Transparent lace. not HD

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